Engage with customers by digital channels to address incidents and service requests, and process them in line with current service levels and current Civica policies and procedures.
Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica.
Adhere to current Service Centre Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management).
Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role.